Testimonials
“BWI recently spent a week on our property conducting leadership training for managers, strategic planning and a number of other sessions focused on exceeding customer expectations. We have not been the same since. Talk about results. In my 20 plus years as a manager in Indian Country, I have never seen such a positive change in how my managers and staff see themselves and how they realize their behavior effects customer satisfaction. Our work with BWI is in preparation for a major expansion, the success of which is dependent on our achieving extraordinary levels of guest satisfaction.”
-Bob Pokorney
General Manager | Shoshone Rose Casino
“I have experienced many motivational speakers through the years, but his message and style far exceeded that of any others. I have heard nothing but positive response and, hopefully, each attendee brought away tools that will help them personally and us organizationally to meet issues we face in our lives.”
-Steve Hixon
Human Resources Director | The Klamath Tribes
“Thank you so much for presenting to our management group. I have to say that you fulfilled, then exceeded my expectations. You were prepared, informative, humorous, and adaptable. Working with you was a joy as well. I could not have been more pleased. I have received many positive compliments from the management about your training. What excites me most is the response to implement the training. I am including this comment from our Rooms Division Manager: BRAVO on the training today! Excellent material, excellent presenter. Thank you so much for bringing him in!”
-Dave Johansen
Employee Development Manager | Seven Feathers Casino Resort
![“BWI has worked with the Nisqually Red Wind Casino since July 2008 and has provided exceptional service to the management staff in a professional, efficient and very engaging manner. BWI guided us through an employee survey, facilitated our strategic planning session; including our Vision and Mission Statement, Core Values, and Unique Differentiating Factor that allowed us to re-focus our effort to serve the business at an elevated level. In addition, [they] also guided our leadership group through in-depth leadership training and our workforce through understanding the nuances of excellent customer service with formal classes and small group sessions. We do not hesitate to highly recommend BWI for any engagement you may consider to improve the quality of leadership and customer service in your organization.” -Quinton Boshoff Former General Manager | Nisqually Red Wind Casino](https://bwilearning.com/wp-content/uploads/2023/03/Red-Wind-Casion-100x100.png "Red Wind Casion")
“BWI has worked with the Nisqually Red Wind Casino since July 2008 and has provided exceptional service to the management staff in a professional, efficient and very engaging manner. BWI guided us through an employee survey, facilitated our strategic planning session; including our Vision and Mission Statement, Core Values, and Unique Differentiating Factor that allowed us to re-focus our effort to serve the business at an elevated level. In addition, [they] also guided our leadership group through in-depth leadership training and our workforce through understanding the nuances of excellent customer service with formal classes and small group sessions. We do not hesitate to highly recommend BWI for any engagement you may consider to improve the quality of leadership and customer service in your organization.”
-Quinton Boshoff
Former General Manager | Nisqually Red Wind Casino
“My thanks to you! I’ve received nothing but great comments regarding the retreat and training. Everyone has indicated that they learned something about themselves and as a result were going to work on making some adjustments to their lives and attitudes in order to be more successful in what they do. Even an old dog like me picked up on a few things that I knew, but which had somehow not been a focus. Overall, if everyone picks up on at least one thing learned and concentrates on that one thing, there will be some significant change in the organization.” – Dennis Fortney, MPPA, THRP – Human Resources Director
| Confederated Tribes of the Umatilla Indian Reservation
“BWI’s unique and high energy style keeps the audience engaged throughout the entire presentation. The seminars differ from others that I have attended because they completely involve the audience with interactive exercises that help them retain key headlines and future action steps. I would highly recommend BWI’s services to any company that serves the public.”
-Kim Bayer
Marketing Director | McDonald’s Corporation, Western Division
“After the sessions I received many emails expressing appreciation such as this one: ‘Thanks a ton for organizing this morning’s feedback training session. It was surprisingly effective for me, hit home on more than one occasion.’ I would recommend BWI for any organization that is trying to improve its interpersonal awareness and communication.”
-Deron Daum
IT Manager | Microsoft
“You earn trust by the way you meet, greet and serve the customer. BWI’s seminars are all about how to establish, maintain and grow customer relationships. If you’re looking to energize your service efforts and improve customer retention, then I recommend you look at BWI.”
-Steve House
Former Customer Quality Service Manager | Compass Bank
“As the person who plans this chamber’s events, you made me look good. Comments from our chamber members about your Exceeding Customer Expectations program were glowing. Not only were you energetic, entertaining and engaging, you offered fresh information, excellent real life examples, reminded us about correct customer service etiquette and motivated us to continue to find ways to offer stellar customer service.”
-Lori Buntin
Past Programs and Events Director | Greater Vancouver Chamber of Commerce
![“In today’s highly competitive, fast-paced and fragmented environment, chambers of commerce—and our members— thrive or die by the quality of their customer service. BWI understands this better than anyone I’ve ever met. [They've] got the “why” and the “how” on using customer service to differentiate your businesses and provide lasting value. If you want to keep your customers returning, start by getting in touch with BWI.”
-Steve Leahy
Past President & CEO | Greater Seattle Chamber of Commerce](https://bwilearning.com/wp-content/uploads/2023/03/Greater-Seattle-Chamber-of-Commerce-100x100.png "Greater Seattle Chamber of Commerce")
“In today’s highly competitive, fast-paced and fragmented environment, chambers of commerce—and our members— thrive or die by the quality of their customer service. BWI understands this better than anyone I’ve ever met. [They’ve] got the “why” and the “how” on using customer service to differentiate your businesses and provide lasting value. If you want to keep your customers returning, start by getting in touch with BWI.”
-Steve Leahy
Past President & CEO | Greater Seattle Chamber of Commerce
