Clients – Native Communities

Clients – Native Communities

“Your sincerity, honesty, wisdom and integrity came through loud and clear in a most powerful way today during your presentation to our leadership team. We were all struck in an emotional way to our connection to you after listening to you share your story about your journey and your beliefs on leadership and life this morning. I know all of us look forward to you becoming even a bigger part of our team. You bring a very strong conviction to your beliefs that combine perfectly with the strong opinions on leadership that the 80 leaders in our discussion today all share.”

Bruce Howard, General Manager, Valley View Casino

“The gaming industry mantra used to be “Build it and they will come”. Now, with competition in every direction and very close by, the mantra is “Provide the best service and they will come”. Our competitive analysis demonstrated that bringing a true service culture to our gaming environments provided an excellent opportunity to gain market share in this highly competitive arena of central Oklahoma. We committed ourselves to doing just that! We knew the best training and continuous reinforcement of that training was essential. This is why we chose Brad Worthley to kick off our program. Brad brought the materials, the experience, the know-how and the motivational guidance to our team. Over a three-day period, Brad presented his service perspective to our gaming staff, members of our regulatory organization and members from tribal government. Brad provided guidance on service philosophy, technique and personal development. Brad did so in an interesting, entertaining, engaging manner with an easy to follow workbook to be retained by all. He left us confident and committed to the belief that superior service is a key to competitive success. He helped the staff from all levels understand that service success is everybody’s job and a true team effort. He motivated us all into believing we can achieve this goal.”

Steven Loyd,Executive Director of Gaming Operations, Sac and Fox Nation of Oklahoma

“Brad Worthley recently spent a week on our property conducting leadership training for managers, strategic planning and a number of other sessions focused on exceeding customer expectations. We have not been the same since. Talk about results. In my 20 plus years as a manager in Indian Country, I have never seen such a positive change in how my managers and staff see themselves and how they realize their behavior effects customer satisfaction. Our work with Brad Worthley is in preparation for a major expansion, the success of which is dependent on our achieving extraordinary levels of guest satisfaction. Brad has definitely sent us in the right direction and we will be bringing him back for more.”

Bob Pokorney, General Manager, Shoshone Rose Casino

“I have experienced many motivational speakers through the years, but his message and style far exceeded that of any others. I have heard nothing but positive response and, hopefully, each attendee brought away tools that will help them personally and us organizationally to meet issues we face in our lives.”

Steve Hixon, Human Resources Director, The Klamath Tribes

“It has been my pleasure to have had the opportunity to work closely with Brad Worthley over that last two years. Brad was very instrumental in assisting us in developing new Value, Mission, and Vision statements to help guide us into the future. Brad also provided our management team a Leadership Development Program and refining our Customer Service mission for the entire staff. Customer Service Comments and Shopper reports improved following Brad’s training. Also our employee surveys have improved over the last year which we feel that we can attribute to Brad’s efforts. Lastly these last two years we were nominated by our employees and selected by Puget Sound Business Journal as one of Puget Sound’s Best Workplaces. I strongly feel that Brad’s contributions help us received this prestige recognition.”

Russell Steele , CEO, Clearwater Casino

“Brad Worthley has worked with the Nisqually Red Wind Casino since July 2008 and has provided exceptional service to the management staff in a professional, efficient and very engaging manner. Brad guided us through an employee survey, facilitated our strategic planning session; including our Vision and Mission Statement, Core Values, and Unique Differentiating Factor that allowed us to re-focus our effort to serve the business at an elevated level. In addition, he also guided our leadership group through in-depth leadership training and our workforce through understanding the nuances of excellent customer service with formal classes and small group sessions. We do not hesitate to highly recommend Brad Worthley for any engagement you may consider to improve the quality of leadership and customer service in your organization.”

Quinton Boshoff, Former General Manager, Nisqually Red Wind Casino

“Brad brings a unique level of personal understanding and motivation to the Tulalip Resort Casino. He has proven to be a key success factor for us over the past five years His focus on the importance of
developing strong leaders within an organizations, and helping them achieve their full potential has made us a much stronger operation. His service training and real life examples of service excellence have helped us to remain the market leader in the Northwest. His sense of humor and approachable style creates a learning environment where individuals are more open to changing behaviors that impede their growth. He helps individuals across the organization understand what really makes them tick. His material is always on target and he has been a wonderful resource for us in so many different ways. He has a great way of quickly gaining the participants trust and can always be counted upon to help them achieve both their personal and professional goals.”

Ken Kettler, President & COO, Tulalip Resort Casino

“When we engaged Brad to help us launch a new guest service program several years ago, we knew we were working with a high-level motivational speaker, but we weren’t yet aware of the lasting impression he would leave on our organization. Brad infuses his presentations with humor, anecdotes, and insight, allowing him to captivate his audience and easily communicate the message at hand. Brad’s energy is contagious, and he quickly builds rapport with all levels of staff. Our associates were equipped with practical, relevant tools which they could immediately put to use – and which have become an important part of our culture. Whether you want to infuse new life into your organization, or you need help instituting a cultural change, Brad has the experience and skills necessary to help realize your vision.”

John Setterstrom, General Manager, Lucky Eagle Casino

“I engaged Brad Worthley to deliver 3 one hour sessions during one of the most stressful months of the year, December! I’ve heard nothing but positive comments from our attendees who noted that Brad’s delivery, humor and inspiring stories provided a much needed “spirit boost.” He is a dynamic speaker with a meaningful message. Our time with Brad went too quickly, was well worth the investment, and made me a bit of a rock star amongst our team! I heard from many of our tenured staff that Brad is the best speaker we’ve ever had on property. Brad weaved our existing service standards into his Exceeding Customer Expectations presentation so that the material was even more specific to our property. I highly recommend Brad Worthley .. you can be a rock star too!”

Dena Miles, SPHR, Director of Human Resources, The Mill Casino Hotel & RV Park

“Brad’s energy and dynamic ability to hone in on the gaming industry’s unique challenges have been
instrumental in the development of many of our supervisors. Through one-on-one telephone coaching sessions and group customer service training, we have experienced a true appreciation for our guests’ needs.”

Barb Griffin, HR Director, Suquamish Clearwater Casino Resort

“Brad Worthley conducted an employee survey for us, guided strategic planning, rejuvenated our staff with his seminars “Exceeding Customer Expectations” and “Turning Managers Into Leaders,” and provided executive coaching. Every session with Brad was stimulating and meaningful. He has left his mark on this organization.”

Sandy Crowell, Former Training Manager, Nisqually Red Wind Casino

“Our Enterprise recently engaged Brad to set the scene and re-energize our guest service delivery. With excellent and practical examples, we could not have asked for the message to be delivered in a more fun and informative way. Over ten sessions Brad’s enthusiasm and professionalism of delivery was simply unwavering. His energy has obvious and immediate effect on all those attending which provides an incredible foundation to take your guest service to the next level no matter what your line of business.”

Mike Tobias, Guest Service Program Manager, Tohono O’odham Gaming Enterprise

“Brad recently spent two weeks with us, talking to all our Employees in large-group sessions. His passion and enthusiasm are absolutely contagious. He kept the groups engaged and smiling the entire time. Brad’s message, as some of our Employees stated, is not a new concept; however, it’s his spin on the culture of service and his personal stories that bring the concepts to life! He is a superb motivational speaker who, with great wit and charisma, connects with his audience, bringing the message home.”

Christine Moon, SPHR, Director, Organizational Development, Tohono O’odham Gaming Enterprise

“Thank you so much for presenting to our management group. I have to say that you fulfilled, then exceeded my expectations. You were prepared, informative, humorous, and adaptable. Working with you was a joy as well. I could not have been more pleased. I have received many positive compliments from the management about your training. What excites me most is the response to implement the training. I am including this comment from our Rooms Division Manager: BRAVO on the training today! Excellent material, excellent presenter. Thank you so much for bringing him in!”

Dave Johansen, Employee Development Manager, Seven Feathers Casino Resort

“Brad Worthley is a superb trainer with excellent expertise to help move an organization to the next level. He captivates his audience and shares relevant stories to help get the point across! He is a great investment to any organization!”

Andrea Clifford, HR Manager, Wind River Hotel Casino

“It was a pleasure having Brad Worthley come and do a two day training for our TERO and TANF Clients; and for our Tribal employees. Our clients really enjoyed the workshops and our tribal employees loved it! They said we should be made mandatory for all supervisors to attend. There are obvious communication gaps between supervisors and employees. I have had nothing but positive feedback and everyone said they would attend another of Brad’s presentations again if the opportunity arose. I attended two of his seminars at the National Native American Human Resource Association’s conferences and was extremely impressed, learned a lot and had the opportunity to bring him to our reservation. I would without hesitation highly recommend Brad Worthley to anyone considering having him present for them.”

Penny L. Cordova, Hoopa TERO Director, Hoopa Valley Tribe

“My thanks to you! I’ve received nothing but great comments regarding the retreat and training. Everyone has indicated that they learned something about themselves and as a result were going to work on making some adjustments to their lives and attitudes in order to be more successful in what they do. Even an old dog like me picked up on a few things that I knew, but which had somehow not been a focus. Overall, if everyone picks up on at least one thing learned and concentrates on that one thing, there will be some significant change in the organization.”

Dennis Fortney, MPPA, THRP – Human Resources Director, Confederated Tribes of the Umatilla Indian Reservation

“Brad’s Increase Communication & Increase Success was well received by our employees attending the training session. Brad received very high praise from all attendees. The teaching to all learning styles was very effective. His real life examples helped many connect what they learned to our work environment. The new skills our employees acquired are already being put to use. Brad is a knowledgeable and energetic trainer that we hope to have come again for another training session. We highly recommend that you invite Brad to your organization for any one of his dynamic presentations.”

Connie Holmes, Human Resources Department Manager, Steve O’Harra, Sr. Human Resources Generalist, Confederated Tribes of Grand Ronde, Grand Ronde, Oregon