Leadership Development

Please See Below for a Full Description of Each Course

One-Hour Zoom Seminars

“12 Steps to a Highly Engaged Workforce” – 1 Hour

The industry talks about employee engagement, but what does that mean and what do we do to improve it? 123 million workers (1 out of 3 workers) in the United States are not engaged at work; killing service to your customers, employee productivity and profitability. We will provide you with the tools to take you from where you are today, to where you need to be in the fastest way possible. Drive apathy from your organization and create a workforce that feels motivated to want to come to work each day. Here are some of the topics covered:
• Identifying Pain Points
• Aligning Your Workforce
• Top Engagement Opportunities
• Building Independence, Not Dependence
• Leadership Behaviors That Build and Erode Trust

“Why Failure Should Be an Option” – 1 Hour

If no one in your organization is making mistakes, it may mean that no one is being creative or making any powerful decisions. Humans are incapable of perfection, but we are capable of excellence and that is what we should be focused on. The goal should be to create a culture that embraces powerful and innovative new ideas, instead of emotionally safe decisions. With that said, we should also create a culture that has great systems in place to help prevent basic operational failure. The goal isn’t to promote failure, instead, consider some of it as a result of ingenuity and fearlessness. Topics include:
• Why People Avoid Taking Risk
• Promoting “First Attempt in Learning”
• Creating a Service Culture of Excellence
• Incenting Creativity, Ingenuity and Fearlessness
• How to Keep Your Organization Operationally Excellent

“How to Create and Sustain a Strong Service Culture” – 1 Hour

Most owners or managers know their craft or industry, but many are so busy working “in” the organization, that they forgot about working “on” the organization. How successful could they be if given the right tools and knowledge? We will cover the critical steps that every organization needs to know to create a culture where employees love to come to work and customers love to do business. If you are going to build a castle, you must have a strong foundation and that is what this session will provide. This session is for all leaders. Topics include:
• Inspect What You Expect
• Hiring Right the First Time
• Non-Negotiable Service Standards
• Creating an “Actionable” Strategic Plan
• Developing Consistent Thought, Behavior & Action

“How to Increase Employee Productivity by 300%” – 1 Hour

Coaching is a respectful form of communication that can get employees to do the things you want them to do, while respecting you in the process. Coaching is about self-discovery; allowing employees to come up with their own answers to questions and solutions to problems so they cannot feel dictated to (it also helps build confidence in people). A great leader does not have all the answers, instead, they have great questions, which is what coaching is all about. This session is targeted to anyone, from any industry, who supervises people. Topics include:
• Requesting Action
• Coaching vs. Teaching
• Coaching vs. Counseling
• Coaching as a “Partnership”
• Unleashing the Power Within
• Five Powerful Coaching Tips

“Conversational Charisma: Mastering Communication & Relationships” – 1 Hour

Great communication skills are a learned behavior, not something you are born with. You might have been born with the gift of gab, but do your words endear people to you, or repel them away? Learn simple tips on how to increase sales, improve customer service or have better relationships within your organization or in your personal life. You will be shocked at how simplistic, yet how rare, these communication skills are. It will change the way you do business, the way you speak to your family, and the way you raise children. Topics include:
• Introverts and Extroverts
• Embracing the Differences
• Three Primary Learning Styles
• Asking Permission Before Offering Advice
• Using More Dialogue and Less Monologue
• How to Avoid Making Other People Wrong

“Embracing Excellence” – 1 Hour

This session focuses on what it takes to have your customers talk enthusiastically about you or your organization to other people, creating advocates who help promote you. This comes from not only doing what the customer expects; but doing what they don’t expect. If you want an extraordinary organization, you must be willing to do extraordinary things. We will provide some of the simple steps that customers appreciate to keep them coming back in your door. Some of the topics covered include excellence, advocacy, relationship building and great communication. Topics include:
• Excellence is a Choice
• 14 Steps to Excellence
• Positive Impact of Authenticity
• Fun Can Be a Recipe for Success
• Excellence Requires Self-Management
• Your Organization Can’t Grow Unless You Do

“Exceeding Customer Expectations” – 1 Hour

This session was voted one of the top two seminars in the world by the Meeting Professionals International Association. Organizations can no longer have the goal of meeting the customer’s expectations; the goal today must be to exceed them. What does that look like from the customer’s perspective? We will entertain you with great stories and hilarious examples of organizations that step out of the box and find ways to “Wow” the customer. You will learn about how customers create their perceptions of you, your employees and your organization. Learn why exceeding customer’s expectations is as simplistic as changing one or two behaviors and being consistent with those behaviors. You will walk away with actionable information with which to make changes the very same day. This session is targeted to anyone, from any industry, at any level. Topics include:
• Examples of “Exceed”
• The Power of the Customer’s Name
• Three Customer Experience Levels
• Minds Are Like Parachutes
• Creating Emotional Attachments
• TLC = Think Like Your Customer

“Outstanding Leadership in a Service Culture” – 1 Hour

Are you the kind of leader that asks: “Did my employees do what they were supposed to do today?” or, are you the kind of leader that asks: “Did I do what I was supposed to do today, so that my employees could do what they were supposed to do?” Most organizations train people to be managers, not leaders. We will offer thoughts on how you can change your behavior just slightly, to greatly impact the people you lead. You will learn the simple steps to increasing employee productivity and improving morale in the process. This session is a must for a strong service culture. This session is targeted to anyone who supervises people, or wants to, in any industry. Topics include:
• The Profit Chain
• All Eyes Are on The Leader
• Rethinking Your Role as Manager
• Reactive vs. Proactive Leadership
• Don’t Offer Solutions to Problems
• Why People Don’t Fail as Much as Systems

“Simple Steps to an Extraordinary Career & Life” – 1 Hour

This session will explain in tremendous detail, but in an incredibly simplistic manner, how we often sabotage our own careers and lives. Not only will it awaken attendees to the inner saboteur that everyone has, which most people have no idea even exists, but it will give them the solutions for immediate changes. This is not about paradigm shifting, putting it out to the universe or some complex relative theory; attendees will learn the exact basic steps needed to make long-lasting positive changes in their careers and lives. The result of this session is employees who are engaged, powerful, accountable and ready to take on the world. This will help move people from making emotionally safe decisions, to powerful decisions. It also opens them up emotionally, breaks down barriers and creates the desire for deeper learning. It will truly change lives forever! Topics include:
• Our Primal Fears
• Understanding Fear
• Your Inner Saboteur
• Three Levels of Desire
• Two Emotional Motivators
• Disempowering Language

“How to Eliminate Office Politics & Drama” – 1 Hour

Most organizations deal with this frustrating issue and most leaders have no idea what steps are needed to eradicate it from their environment. Office politics and drama are one of the top de-motivators of employees and it leaves them feeling emotionally unsafe, so it is critical to deal with it head-on. Learn who starts it, why they start it and how you eliminate it from your workplace. Create a non-negotiable work environment that does not tolerate it and the real penalties for doing it. The people who create the drama will not want to work in your culture and will leave on their own. If you are tired of dealing with the drama, then this session is for you! Topics include:
• What Causes It
• “Symptom” or “Problem”?
• The Leader’s Role in Eradicating It
• Creating an Atmosphere of Healing
• How to Create a Culture of Intolerance
• Why Some Employees Are More Active in the Drama

“Self-Management: Increasing Efficiency & Productivity” – 1 Hour

As leaders of people, you should never attempt to “manage” or “boss” other people. However, there is one person that needs to be managed and that is ourselves. Self-management is a critical component to not just being a great leader of people, but being a great employee, significant other, parent or friend. Learn the parts of our lives that need to be managed on an hourly and daily basis to help us be more successful. Learn the secrets to having an extraordinary and stress-free job and life. Some of the topics it will include are how to manage your:
• Time
• Fears
• Stress
• Priorities
• Emotions
• Behavior

“How to Deepen the Leadership Pool” – 1 Hour

There should never be a situation when someone in a leadership role leaves your company and everyone panics because they don’t have anyone prepared enough to replace them. Believe it or not, this is a HUGE problem in many organizations, and it is easy to resolve. Learn the steps required to create a culture where we are recruiting and mentoring the leaders of tomorrow and preparing them for the day when a position becomes available. The question should never be “Do we have anyone qualified to take the position?” the question should be “Of all the great candidates we have working for us, which one is the most qualified to take on this position?” Topics include:
• Internal Recruiting
• External Recruiting
• Great Leaders Self-Manage
• Hiring People Who Build Relationships
• Creating a Formalized Career Path Plan
• Comprehensive Leadership Development

“Reduce Stress & Increase Productivity” – 1 Hour

Stress is not just an inconvenience – it can actually kill you, so you will learn more about how to manage your stress. You will get tips on how to reduce some of the chaos in your life and recharge your batteries in order to keep you productive. You will learn a technique called the “Sprint and Rest Method” that will help you get the most out of each day and not burnout. It is important to understand how to bring balance to your life, and to keep your personal and professional life in perspective. You will get tips that you can begin using immediately to minimize the stress in your world. Topics include:
• Reducing the Chaos
• Recharging Your Batteries
• Change Requires Motivation
• The “Sprint and Rest Method”
• Twelve Areas of Life to Keep in Balance
• Prioritize Yourself – What is Most Important

“How to Handle Difficult Employees” – 1 Hour

Being a great leader can have many joys, but one of the most challenging parts of leadership can be handling difficult employees. Many times, their behavior is a “symptom” and not a “problem” so we need to find out what the actual problem is. Sometimes, it is because we did not create boundaries and expectations that are clearly defined, so we may be part of the problem. We will teach you how to create great systems, clear boundaries and a culture that helps your employees be successful. You will learn how to increase the top motivators and eliminate the top de-motivators. We will also provide you with the knowledge on how to eliminate office gossip and drama, which can kill your culture. Topics include:
• Silence is Not Golden
• Your Role as a Leader
• Speaking Respectfully in Conflict
• Boundaries That Are Clearly Defined
• The Top Motivators and De-Motivators
• Why Some People are More Prone to Drama

“Leadership That Drives Operational Excellence” – 1 Hour

Every leader’s role should be focused on creating a culture of operational excellence. Perfection is unattainable by humans, but excellence is a reasonable expectation as long as we help our employees achieve it. You will learn about employee engagement and the radial impacts of employees who are disengaged. We will provide you with the tools to align your workforce and get everyone on the same page. Most importantly, we will help you identify and eliminate pain points that erode your culture, employee morale, the customer’s experience and eventually profitability. We will also discuss what it takes to build trust with our employees and what erodes trust. Topics include:
• Employee Engagement
• Aligning Your Workforce
• Identifying and Eliminating Pain Points
• Building Independence, not Dependence
• Behaviors That Build Trust and Erode Trust
• Increasing Productivity, By Increasing Accountability

Two-Hour Zoom Seminars

“Exceeding Customer Expectations” (Both Internal & External Customers) – 2 Hour

This was voted one of the top two seminars in the world by the Meeting Professionals International Association. Organizations can no longer have the goal of meeting the customer’s expectations; the goal today must be to exceed them. What does that look like from the customer’s perspective? We will entertain you with great stories and hilarious examples of organizations that step out of the box and find ways to “Wow” the customer. You will learn about how customers create their perceptions of you, your employees and your organization. Learn why exceeding customer’s expectations is as simplistic as changing one or two behaviors and being consistent. You will walk away with actionable information the very same day. Certificates of Completion provided to all attendees. Topics include:
• Using Pedestal Words
• How People Judge Us
• Handling Difficult Customers
• The Three Levels of Listening
• Perception Becomes the Customer’s Reality

“Embracing Excellence” (Both Internal & External Customers) – 2 Hour

This fabulous customer service seminar continues the journey to a service culture by focusing on employee authenticity and playing to their strengths. It offers many examples of employees who did what the customer expected and then one thing more to exceed their expectations and create customer advocacy. There is a powerful section on “self-management” and the things employees can do to get a stronger grip on their personal and business lives. It finishes up with sections on how to build strong relationships (regardless of your industry, everyone is in the relationship business) and communicate effectively with everyone. Certificates of Completion provided to all attendees. The seminar is broken down into four powerful sections:
• Excellence – being outstanding or superior
• Advocacy – to support or speak in favor of something
• Relationships – a significant connection based on a behaviors and communication
• Communication – to transmit a feeling or thought so it is clearly understood

Four-Hour Zoom Seminars

“Simple Steps to an Extraordinary Career & Life” – 4 Hour

This seminar will explain in tremendous detail, but in an incredibly simplistic manner, how we often sabotage our own careers and lives. Not only will this seminar awaken attendees to the inner saboteur that everyone has, which most people have no idea even exists, but it will give them the solutions for immediate changes. You will learn how to reduce your stress, increase your productivity and achieve goals that you never thought you were capable of. Attendees will learn the exact steps needed to make long-lasting positive changes in their careers and lives. The result of this seminar is employees who are engaged, powerful, productive, accountable and ready to take on the world. Certificates of Completion provided to all attendees. Topics include:
• Understanding Fear
• Your Inner Saboteur
• Paralysis of Victimization
• Two Emotional Motivators
• Energy Givers & Vampires
• Re-Write Your Internal Script

“Turning Managers into Leaders” – 4 Hour

There are very few great “leaders” in this world because we train people to be “managers”. Managing is about process and leading is about people, so this session will help people make the transition to a great leader. It is impossible to have a service culture unless you have leaders who are trained to lead people in that culture. We will provide suggestions on how we can change our behavior just slightly, to greatly impact the people we lead. This session is a must for a strong organization culture, and is targeted toward anyone, from any industry, who is in a supervisory role or wants to be. Certificates of Completion provided to all attendees. Topics include:
• Proper and Improper Delegating
• Reactive vs. Proactive Leadership
• 22 Characteristics of a Great Leader
• The Top Motivators and De-Motivators
• No Thought Lives Rent Free in Your Head
• Differences Between Managers and Leaders

“How to Coach Your Employees, Peers or Supervisor” – 4 Hour

There is a huge difference between training and coaching, so this session will teach you the technical process of personal coaching. Coaching is a gentler form of communication that can get employees to do the things you have been asking them to do and help them gain respect for you in the process. Coaching is about self-discovery and allowing employees to come up with their own answers to questions and solutions to problems. Coaching can increase employee productivity by as much as 300%, so the coaching process is very powerful. This session is targeted to anyone, from any industry, who is in a supervisory role. Certificates of Completion provided to all attendees. Topics include:
• Five Roles of a Coach
• Setting S.M.A.R.T. Goals
• Coaching Session Planning
• What Coaching is and is Not
• Six Most Common Pitfalls to Coaching

“Conversational Charisma: Mastering Communication & Relationships” – 4 hour

If you take a serious look at why organizations struggle or employees fail, in most cases it is a lack of communication or poor communication skills. Great communication skills are a learned behavior, not something you are born with. Learn simple tips on how to improve service or have better relationships within your organization or in your personal life. You will be shocked at how simplistic, yet how rare, these communication skills are. It will change the way you do business and the way you speak to your family and friends. Certificates of Completion provided. Topics include:
• The Communication Gap
• Why Silence Is Not Always Golden
• Eliminating Office Politics and Drama
• 10 Ways to Give Constructive Feedback
• Dealing with an Employee Who is Unwilling to Change