IN-PERSON LEARNING
Browse our wide array of in-person courses designed to enrich your skills, knowledge, and personal growth. Whether you’re seeking hands-on training, interactive workshops, or collaborative learning experiences, our extensive catalog of in-person courses is your gateway to immersive education.
COURSES OFFERED
12 STEPS TO A HIGHLY ENGAGED WORKFORCE
You often hear about employee engagement, but what does that mean and what do we do to improve it? 1 out of 3 workers in the United States are not engaged at work; this diminishes service to your customers, employee productivity and profitability. We provide you with the tools to take you from where you are today, to where you need to be in the fastest way possible. We help teams drive apathy from your organization and create a workforce that feels motivated to want to come to work each day.
This course helps organizations by:
• Identifying pain points
• Aligning your workforce
• Discover top engagement opportunities
• Understand behaviors that erode trust, and those that build trust
WHY FAILURE SHOULD BE AN OPTION
If no one in your organization is making mistakes, it may mean that no one is being creative or making any powerful decisions. Humans are incapable of perfection, but we are capable of excellence and that is what we should be focused on. The goal is to create a culture that embraces powerful and innovative new ideas, instead of emotionally safe decisions. With that said, we should also create a culture that has great systems in place to help prevent basic operational failure. The goal isn’t to promote failure, instead, consider some of it as a result of ingenuity and fearlessness.
Topics include:
• Why people avoid taking risks
• F.A.I.L. to succeed
• Creating a culture of excellence
• Keeping your organization operationally EXCELLENT
HOW TO CREATE AND SUSTAIN A STRONG SERVICE CULTURE
Most owners or managers know their craft or industry, but many are so busy working “in” the organization, that they forgot about working “on” the organization. How successful could they be if given the right tools and knowledge? We will cover the critical steps that every organization needs to know to create a culture where employees love to come to work and customers love to do business.
If you are going to build a castle, you must have a strong foundation and that is what this session will provide.
• Hiring right the first time
• Non-negotiable service standards
• Creating an “actionable” strategic plan
• Developing consistent thought, behavior and action
HOW TO INCREASE EMPLOYEE PRODUCTIVITY BY 300%
Coaching is a respectful form of communication that can get employees to do the things you want them to do, while respecting you in the process. Coaching is about self-discovery; allowing employees to come up with their own answers to questions and solutions to problems. A great leader does not have all the answers, instead, they have great questions, which is what coaching is all about. This session is targeted to anyone, from any industry, who supervises people.
Topics include:
• Coaching vs. Teaching
• Coaching vs. Counseling
• Coaching as a “partnership”
• Unleashing the power within your team members
CONVERSATIONAL CHARISMA: MASTERING COMMUNICATION & RELATIONSHIPS
Great communication skills are a learned behavior, not something you are born with. You might have been born with the gift of gab, but do your words endear people to you, or repel them? Learn simple tips on how to increase sales, improve customer service or have better relationships within your organization or in your personal life. You will be shocked at how simplistic, yet how rare, these communication skills are. It will change the way you do business and the way you strengthen relationships.
Topics include:
• Introverts and extroverts
• Embracing differences
• Using more dialogue and less monologue
• How to avoid making others wrong
EMBRACING EXCELLENCE
This session focuses on what it takes to have your customers talk enthusiastically about you or your organization to others, creating advocates who help promote you. This comes from not only doing what the customer expects; but doing what they don’t expect. If you want an extraordinary organization, you must be willing to do extraordinary things. We will provide some of the simple steps that customers appreciate to keep them coming back in your door.
Topics include:
• Excellence is a choice
• 14 Steps to excellence
• Your organization can’t grow unless you do
EXCEEDING CUSTOMER EXPECTATIONS
This session was voted one of the top two seminars in the world by the Meeting Professionals International Association. Organizations can no longer have the goal of meeting the customer’s expectations; the goal today must be to exceed them. What does that look like from the customer’s perspective? We will entertain you with great stories and hilarious examples of organizations that step out of the box and find ways to “Wow” the customer. You will learn about how customers create their perceptions of you, your employees and your organization. Learn why exceeding customer’s expectations is as simplistic as changing one or two behaviors and being consistent with those behaviors.
Topics include:
• The power of using their name
• Three customer experience levels
• Creating emotional attachments
• TLC = Think Like your Customer
OUTSTANDING LEADERSHIP IN A SERVICE CULTURE
Are you the kind of leader that asks: “Did my employees do what they were supposed to do today?” or, are you the kind of leader that asks: “Did I do what I was supposed to do today, so that my employees could do what they were supposed to do?”
Most organizations train people to be managers, not leaders. We will offer thoughts on how you can change your behavior just slightly, to greatly impact the people you lead. You will learn the simple steps to increasing employee productivity and improving morale in the process.
Topics include:
• Rethinking your role as manager
• Reactive vs. Proactive Leadership
• Don’t offer solutions to problems
• Why people don’t fail as much as systems do
SIMPLE STEPS TO AN EXTRAORDINARY CAREER & LIFE
This session will explain in detail, but in a simplistic manner, how we often sabotage our own careers and lives. Not only will it awaken attendees to the inner saboteur that everyone has, which most people have no idea even exists, but it will give them the solutions for immediate changes. This is not about paradigm shifting, putting it out to the universe or some complex relative theory; attendees will learn the exact basic steps needed to make long-lasting positive changes in their careers and lives.
The result of this session is employees who are engaged, powerful, accountable and ready to take on the world. This will help move people from making emotionally safe decisions, to powerful decisions.
Topics include:
• Understanding fear
• Your inner saboteur
• Getting away from disempowering language
HOW TO ELIMINATE OFFICE POLITICS & DRAMA
Most organizations deal with this frustrating issue and most leaders have no idea what steps are needed to eradicate it from their environment. Office politics and drama are one of the top de-motivators of employees and it leaves them feeling emotionally unsafe, so it is critical to deal with it head-on. Learn who starts it, why they start it and how you eliminate it from your workplace. Create a non-negotiable work environment that does not tolerate it and the real penalties for doing it. The people who create the drama will not want to work in your culture and will leave on their own. If you are tired of dealing with the drama, then this session is for you!
Topics include:
• What causes it
• “Symptom” or “Problem”?
• The leader’s role in eradicating drama
• How to create a culture of intolerance to drama
SELF-MANAGEMENT: INCREASING EFFICIENCY & PRODUCTIVITY
As leaders of people, you should never attempt to “manage” or “boss” other people. However, there is one person that needs to be managed and that is ourselves. Self-management is a critical component to not just being a great leader of people, but being a great employee, significant other, parent or friend. Learn the parts of our lives that need to be managed on an hourly and daily basis to help us be more successful. Learn the secrets to having an extraordinary and stress-free job and life.
Some of the topics it will include are how to manage your:
• Time
• Fears
• Stress
• Priorities
• Emotions
• Behavior
HOW TO DEEPEN THE LEADERSHIP POOL
There should never be a situation when someone in a leadership role leaves your company and everyone panics because they don’t have anyone prepared enough to replace them. Believe it or not, this is a HUGE problem in many organizations, and it is easy to resolve. Learn the steps required to create a culture where we are recruiting and mentoring the leaders of tomorrow and preparing them for the day when a position becomes available. The question should never be “Do we have anyone qualified to take the position?” the question should be “Of all the great candidates we have working for us, which one is the most qualified to take on this position?”
Topics include:
• Internal recruiting
• External recruiting
• Hiring people who build relationships
• Creating a formalized career path plan
REDUCE STRESS & INCREASE PRODUCTIVITY
Stress is not just an inconvenience – it can actually kill you. You will get tips on how to reduce some of the chaos in your life and recharge your batteries in order to keep you productive. You will learn a technique called the “Sprint and Rest Method” that will help you get the most out of each day and not burnout. It is important to understand how to bring harmony to your life, and to keep your personal and professional life in perspective. You will get tips that you can begin using immediately to minimize the stress in your world.
Including:
• Reducing chaos
• Recharging
• Twelve areas of life to keep you in harmony
• Prioritizing yourself
HOW TO HANDLE DIFFICULT EMPLOYEES
Being a great leader can have many joys, but one of the most challenging parts of leadership can be handling difficult employees. Many times, their behavior is a “symptom” and not a “problem” so we need to find out what the actual problem is. Sometimes, it is because we did not create boundaries and expectations that are clearly defined, so we may be part of the problem.
We will help you to create great systems, clear boundaries and a culture that encourages your employees be successful. You will learn how to increase the top motivators and eliminate the top de-motivators. We will also provide you with the knowledge on how to eliminate office gossip and drama, which can kill your culture.
Topics include:
• Silence is not golden
• Speaking respectfully in conflict
• Boundaries that are clearly defined
• The top motivators and de-motivators
LEADERSHIP THAT DRIVES OPERATIONAL EXCELLENCE
Every leader’s role should be focused on creating a culture of operational excellence. In this session you will learn about employee engagement and the radial impacts of employees who are disengaged. We will provide you with the tools to align your workforce and get everyone on the same page. Most importantly, we will help you identify and eliminate pain points that erode your culture, employee morale, the customer’s experience and eventually profitability.
Topics include:
• Aligning your workforce
• Identifying and eliminating pain points
• Behaviors that build trust, and behaviors that erode trust
• Increasing productivity, by increasing accountability
EXCEEDING CUSTOMER EXPECTATIONS
This was voted one of the top two seminars in the world by the Meeting Professionals International Association. Organizations can no longer have the goal of meeting the customer’s expectations; the goal today must be to exceed them.
In this session you will learn about how customers create their perceptions of you, your team members, and your organization. Learn why exceeding customer’s expectations is as simple as changing one or two behaviors and being consistent. You will walk away with actionable information the very same day. Certificates of Completion provided to all attendees.
Topics include:
• Using pedestal words
• How people judge us
• Handling difficult customers
• Perception becomes the customers reality
EMBRACING EXCELLENCE
This session focuses on what it takes to have your customers talk enthusiastically about you or your organization to others, creating advocates who help promote you. This comes from not only doing what the customer expects; but doing what they don’t expect. If you want an extraordinary organization, you must be willing to do extraordinary things. We will provide some of the simple steps that customers appreciate to keep them coming back in your door.
Topics include:
• Excellence is a choice
• 14 Steps to excellence
• Your organization can’t grow unless you do
SIMPLE STEPS TO AN EXTRAORDINARY CAREER & LIFE
This half-day seminar will explain in tremendous detail, but in an incredibly simplistic manner, how we often sabotage our own careers and lives. Not only will this seminar awaken attendees to the inner saboteur that everyone has, which most people have no idea even exists, but it will give them the solutions for immediate changes. You will learn how to reduce your stress, increase your productivity and achieve goals that you never thought you were capable of. Attendees will learn the exact steps needed to make long-lasting positive changes in their careers and lives. The result of this seminar is employees who are engaged, powerful, productive, accountable and ready to take on the world.
Topics include:
• Understanding fear and it’s impact on our decision making
• Conquering your inner saboteur
• Paralysis of victimization
• Emotional motivators
• Energy givers & vampires
TURNING MANAGERS INTO LEADERS
There are very few great “leaders” in this world because we train people to be “managers”. Managing is about process and leading is about people, so this session will help people make the transition to a great leader. It is impossible to have a service culture unless you have leaders who are trained to lead people in that culture. We will provide suggestions on how we can change our behavior just slightly, to greatly impact the people we lead. This session is a must for a strong organization culture, and is targeted toward anyone, from any industry, who is in a supervisory role or wants to be.
Topics include:
• Effective delegation
• Reactive vs. proactive leadership
• Characteristics of a great leader
• Top motivators and de-motivators
• Differences between managers and leaders
HOW TO COACH YOUR EMPLOYEES, PEERS OR SUPERVISOR
There is a huge difference between training and coaching, so this session will teach you the technical process of personal coaching. Coaching is a gentler form of communication that can get employees to do the things you have been asking them to do and help them gain respect for you in the process. Coaching is about self-discovery and allowing employees to come up with their own answers to questions and solutions to problems. Coaching can increase employee productivity by as much as 300%, so the coaching process is very powerful. This session is targeted to anyone, from any industry, who is in a supervisory role.
Topics include:
• Five roles of a coach
• Setting S.M.A.R.T. goals
• What coaching is and is not
• Six most common pitfalls to coaching
CONVERSATIONAL CHARISMA: MASTERING COMMUNICATION & RELATIONSHIPS
If you take a serious look at why organizations struggle or employees fail, in most cases it is a lack of communication or poor communication skills. Great communication skills are a learned behavior, not something you are born with. Learn simple tips on how to improve service or have better relationships within your organization or in your personal life. You will be shocked at how simplistic, yet how rare, these communication skills are. It will change the way you do business and the way you speak to your family and friends.
Topics include:
• Why silence is not always golden
• Eliminating office politics and drama
• 10 Ways to give constructive feedback
• Dealing with a team member who is unwilling to change
