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Consulting
Consulting
There are many aspects to running a successful business and it is hard to be an expert in all of them. The first lesson in business is to know when you need help and to not be afraid to ask for it. Thousands of organizations put themselves out of business each year because they don’t know where to turn for help, their ego keeps them from asking for help, they are afraid to ask for help, or they don’t think they can afford the help. The question is: can you afford to not get help?
If running your business feels painful, that is a symptom, not a problem. Let us come in and help you solve the problems that keep you and your employees from loving your jobs. We can assist you with:
- Eliminating office politics & drama
- Leadership development programs
- Creating a strong sales and service culture
- Improving accountability and productivity
- Reducing employee turnover by hiring right the first time
- Putting great systems in place to help your business run smoothly
- Creating service standards that exceed the customer’s expectations
- Helping set up a mystery shopping program to inspect what you expect
Here is what some of Brad’s valued clients have to say:
“When we engaged Brad to help us launch a new guest service program several years ago, we knew we were working with a high-level motivational speaker, but we weren’t yet aware of the lasting impression he would leave on our organization. Brad infuses his presentations with humor, anecdotes, and insight, allowing him to captivate his audience and easily communicate the message at hand. Brad’s energy is contagious, and he quickly builds rapport with all levels of staff. Our associates were equipped with practical, relevant tools which they could immediately put to use – and which have become an important part of our culture. Whether you want to infuse new life into your organization, or you need help instituting a cultural change, Brad has the experience and skills necessary to help realize your vision.”
John Setterstrom, Former General Manager
Lucky Eagle Casino
“Brad brings a unique level of personal understanding and motivation to the Tulalip Resort Casino. He has proven to be a key success factor for us over the past five years His focus on the importance of developing strong leaders within an organizations, and helping them achieve their full potential has made us a much stronger operation. His service training and real life examples of service excellence have helped us to remain the market leader in the Northwest. His sense of humor and approachable style creates a learning environment where individuals are more open to changing behaviors that impede their growth. He helps individuals across the organization understand what really makes them tick. His material is always on target and he has been a wonderful resource for us in so many different ways. He has a great way of quickly gaining the participants trust and can always be counted upon to help them achieve both their personal and professional goals.”
Ken Kettler, President & COO
Tulalip Resort Casino